Customer Service Consultant Job Description

customer service consultant job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Customer Service Consultant Job Description

A customer service consultant is defined as an employee who is responsible for providing extra customer service.

A customer service consultant typically works in a call center, answering phone queries.

While a customer service representative handles routine inquiries and service issues, a customer service consultant is trained to provide extra customer service.

For example, they can help resolve complex issues, or provide additional assistance beyond simply providing prices or directions.

A customer service consultant’s duties may include assisting customers with daily buying or sales transactions, performing market research, or preparing marketing materials.

They are also responsible for monitoring customer satisfaction and helping to resolve issues that may arise.

Job Brief:

We’re looking for a Customer Service Consultant to join our team and provide outstanding customer service to our clients. As a Customer Service Consultant, you will be responsible for handling customer inquiries and complaints, providing product and service information, and resolving customer issues. If you are a motivated individual with excellent communication and customer service skills, we want you on our team!

Customer Service Consultant Duties:

  • Provide product and technical support to customers through the call center, email, and live chat
  • Responds to customer inquiries, assess problems, and provide solutions
  • Actively participate in weekly calls with supervisor to discuss and resolve issues affecting customer satisfaction
  • Perform product training, as needed
  • Provide training to other customer service representatives
  • Research and provide solutions on product or service issues
  • Debug and troubleshoot problems
  • Manage, schedule, and work effectively with a team of customer service representatives

Customer Service Consultant Responsibilities:

  • Provide technical support to customers, resolving technical issues, and providing software training
  • Identify, develop, and document IT policies and procedures to create and maintain effective information management systems
  • Provide guidance and training to fellow employees and track employee performance
  • Make regular visits to clients’ sites to provide technical support and to meet and discuss future business goals
  • Maintain contact with customers to track issues, troubleshoot, and ensure satisfaction

Requirements And Skills:

  • Bachelor’s degree in business administration, management, or related field
  • 2+ years’ proven experience in customer service in a consumer-facing role
  • Ability to assess and resolve customer issues effectively
  • Ability to troubleshoot issues and provide solutions
  • Ability to manage expectations and troubleshoot problems
  • Excellent communication skills

[Company Name] is proud to be an Equal Opportunity Employer. We believe that a diverse and inclusive team is essential to our success. We encourage applications from all people, regardless of race, religion, national origin, gender, or age. We especially welcome applications from veterans and individuals with disabilities.

Share this article :