Front Office Manager Job Description

front office manager job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Front Office Manager Job Description

A front office manager oversees daily operations of the front counter of a business.

He / she oversees and coordinates the various departments of this front counter including the receptionist, phone staff, and banking staff, among others.

Additional responsibilities of the front office manager include handling daily customer transactions, ensuring that all accounting ledgers are properly updated, ensuring that all cash is safely deposited and accounted for, and attending to the needs of customers as needed.

Front office managers also contribute to team goals and assist in hiring and training new employees.

Job Brief:

We’re looking for an experienced Front Office Manager to join our team. The ideal candidate will have experience leading a team of front office staff and will be able to provide excellent customer service.

Front Office Manager Duties:

  • Oversee the front desk and employees in the front office, including scheduling conference rooms, greeting guests, answering incoming calls, and conducting other necessary tasks
  • Communicate with vendors to ensure smooth operation
  • Assist guests in coordinating their travel needs
  • Manage all office systems, such as scheduling, inventory, security, and accounting
  • Monitor and perform regular inspections of the office facilities

Front Office Manager Responsibilities:

  • Ensure that front office operations run smoothly and efficiently, with a focus on sales and service, including working closely with the Sales Director to address any issues that may arise with team members, customers, and vendors
  • -Maintain accurate and up-to-date employee, customer, and vendor databases and schedules
  • Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks
  • Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy
  • Maintain a clean and organized front office, including managing paperwork and filing systems
  • Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition
  • Handle a variety of tasks independently, as needed

Requirements And Skills:

  • Bachelor’s degree in hospitality, tourism, or related field
  • 2+ years experience in a front office or front desk role, preferably in a hotel or resort
  • Strong interpersonal and customer service skills
  • Good communication and organizational skills
  • Ability to meet deadlines effectively, juggle multiple tasks at once

Our company values diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, perspectives, and experiences. We strongly encourage applications from people of all races, religions, national origins, genders, , and ages.

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