Technical Support Job Description

technical support job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Technical Support Job Description

Technical Support refers to customer service that is designed to aid a customer with technical problems.

Typically, technical support is offered via telephone, live chat, forum, email, or social media.

Job Brief:

We’re looking for Technical Support to help our customers with their computer problems. We need someone who is patient and has a lot of experience with computers.

Technical Support Duties:

  • Develop and implement proactive solutions to resolve technical issues
  • Quickly troubleshoot and isolate system problems
  • Provide expert technical support to end users
  • Provide technical guidance to engineers and staff
  • Investigate and resolve technical issues
  • Research, evaluate, and recommend solutions to technical problems
  • Provide recommendations to improve IT solutions
  • Perform system maintenance, installations, and upgrades

Technical Support Responsibilities:

  • Repair and maintain computers and peripherals, analyze and resolve software and hardware issues, and test and troubleshoot software and network issues
  • Perform disaster recovery activities, including backing up files and data, and restoring systems from backup
  • Implement maintenance and operational policies, procedures, and standards, and train others on basic computer set up and usage
  • Manage and maintain an inventory of spare parts, software, records, and other supplies
  • Repair, maintain, and replace computer hardware and software using vendor-supplied schematics, repair manuals, and parts
  • Perform minor plumbing, electrical, and HVAC repairs
  • Provide technical assistance to end users
  • Answer end user calls, emails, and messages
  • Create and distribute knowledge base documentation
  • Support users during escalated issues and emergencies
  • Schedule and manage technical support helpdesk tickets
  • Update systems documentation

Requirements And Skills:

  • Minimum of 1-3 years experience in technical support
  • Strong investigative skills, troubleshooting, and analytical skills
  • Strong ability to navigate systems, including Windows XP, 7, and 8
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,

At [Company Name], we believe that a diverse and inclusive team is key to success. We encourage applications from people of all races, religions, national origins, genders and ages, as well as veterans and individuals with disabilities.

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