Service Manager Job Description

service manager job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Service Manager Job Description

A service manager is an individual or business that provides professional maintenance and repair services for a commercial or industrial property.

Property owners typically hire service managers to maintain and repair their property on a recurring basis.

Property owners can hire service managers to remove snow in the winter, repair a leaking roof, or perform maintenance on boilers.

Service managers perform regular inspections and handle all communications with the property owner.

Service managers also coordinate the work that needs to be done on the property and work with contractors to perform repairs.

Service managers may consult property owners about potential improvements that could be made to the property.

They may also inspect the property for damage during

Job Brief:

We’re looking for a Service Manager who can provide excellent customer service and lead a team of service professionals. The ideal candidate will have experience in managing a team of customer service representatives and will be able to provide training and development opportunities for employees. The Service Manager will be responsible for ensuring that customer service goals are met and that customers are satisfied with the level of service they receive.

Service Manager Duties:

  • Coordinate the activities of both service department personnel and technicians, as well as coordinate technicians with outside vendors
  • Maintain a positive, productive work environment that is conducive to achieving organizational goals
  • Evaluate, train, and supervise technicians
  • Investigate potential construction issues
  • Oversee the planning and scheduling of technicians and equipment
  • Review, approve, and implement ideas for improvement

Service Manager Responsibilities:

  • Develop and propose strategies to enhance profitability, market share, and customer base
  • Develop, implement, and improve service management systems
  • Develop, promote, and execute customer strategies to achieve sales, profit, market share, and business plan objectives
  • Create and implement service standards, policies, and procedures
  • Hire and train service personnel, and maintain a service team culture
  • Solve customer problems and complaints

Requirements And Skills:

  • Bachelor’s degree or the equivalent in related field
  • Minimum of 5+ years’ proven experience in service operations
  • Strong management skills, including the ability to develop and motivate a team
  • Excellent communication skills, both verbal and written
  • Strong client-service orientation

At Company Name, we believe that diversity and inclusion are key to success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity Employer and encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages.

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