Call Center Customer Service Representative Job Description

call center customer service representative job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Call Center Customer Service Representative Job Description

A customer service rep who makes outbound calls to customers on behalf of a company.

Their job is often to manage customer relations and generate or collect sales

Job Brief

We’re looking for a Call Center Customer Service Representative who can provide excellent customer service and support. The ideal candidate will be able to handle customer inquiries and concerns with professionalism and courteousness. They will also be able to effectively communicate with customers to resolve issues in a timely manner. If you have a strong customer service focus and excellent communication skills, then we want to hear from you!

Call Center Customer Service Representative Objectives

-Maintain phone, e-mail, and live chat communication with customers (and potential business clients)
-Research and locate the information needed to effectively respond to customer inquiries
-Provide exceptional customer service by following policies and procedures, ensuring customer satisfaction, and resolving problems
-Handle all customer issues in a professional manner, using excellent communication and interpersonal skills
-Use knowledge of business processes and industry to optimize customer service performance

Call Center Customer Service Representative Responsibilities:

-Answer calls, process orders, and answer questions regarding orders, invoices, and account statements
-Process credit card orders over the phone
-Provide support for customers using Microsoft Skype for Business, Salesforce, and other software programs
-Provide exceptional customer service
-Promote company products and services

Requirements and Skills

-Bachelor’s degree preferred, or equivalent work experience
-Excellent communication skills, both written and oral, as well as the ability to build rapport
-Ability to adapt to changing environments and situations without difficulty
-Effective time management, planning, and organization skills that work well under pressure
-Ability to prioritize tasks and meet

We believe in equal opportunity at our company and are committed to creating a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with different backgrounds and perspectives.

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