Collections Officer Job Description

collections officer job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Collections Officer Job Description

A collections officer is someone employed by a company to collect debts.

Collections officers work to collect debts due to a company that have past-due balances.

They contact debtors over the phone or in person to determine whether they will pay their bills.

Collections officers may also visit debtors in person or mail letters to them.

Once a collections officer collects the debtor’s payment, the person sends the funds to the company, which subtracts a percentage from the total.

Collections officers typically work for any type of company that has outstanding payments.

They often work for banks, retailers, or medical offices.

Job Brief:

We’re looking for an experienced Collections Officer to join our team. This person will be responsible for managing our collections process and ensuring that our customers are able to pay their invoices on time. This is a critical role in our organization and the successful candidate will be able to work independently and be able to handle a high volume of work.

Collections Officer Duties:

  • Collect delinquent accounts through telephone calls and letters
  • Petition the court for judgment or enforce judgment if an account is paid in full
  • Initiate legal proceedings when necessary
  • Work with loan managers, attorneys, and attorneys’ assistants to resolve accounts
  • Track and report on collection activity
  • Manage a customer list of outstanding accounts
  • Train new employees on collection policies and procedures

Collections Officer Responsibilities:

  • Excellent organizational, interpersonal, and communication skills
  • Proven ability to promote a positive and cooperative environment with customers
  • Proven ability to establish and maintain productive relationships with coworkers
  • Excellent analytical and problem-solving skills
  • Excellent time management, prioritization, and organization skills
  • Proven

Requirements And Skills:

  • Manage accounts receivable functions, including account analysis, collections, and posting payments
  • Research accounts to find discrepancies and issues, and develop strategies for resolving billing discrepancies
  • Maintain up-to-date reports detailing customer payment status
  • Follow up on accounts, make phone calls, and send out letters or emails, as necessary, to collect delinquent accounts
  • Recommend collection actions or negotiate payment plans with customers whose accounts are in arrears
  • Maintain confidentiality of customer data
  • Recommend collection actions or negotiate payment plans with customers whose accounts are in arrears
  • Maintain confidentiality of customer data

At Company Name, we believe that diversity and inclusion are critical to our success as an organization. We are committed to building a team that reflects our values of diversity and inclusion, and we encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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