Customer Service Coordinator Job Description

customer service coordinator job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Customer Service Coordinator Job Description

Customer Service Coordinators, also known as “customer service agents,” are individuals who provide personal assistance to customers by phone, mail, or over the Internet.

The customer service coordinator’s responsibilities include:1.

Helping customers identify products.


Answering questions.


Explaining warranties.


Diagnosing problems.


Helping customers troubleshoot.


Offering alternative options.


Providing information about related products.

Job Brief:

We’re looking for a Customer Service Coordinator who is passionate about providing excellent customer service and who is excited to join our team! In this role, you will be responsible for coordinating customer service activities and ensuring that our customers have a positive experience with our company. If you have strong communication and organizational skills, and a commitment to outstanding customer service, we want to hear from you!

Customer Service Coordinator Duties:

  • Provide daily customer support to internal and external clients via phone, email, and live chat
  • Resolve customer service issues
  • Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues
  • Train new team members on company policies/procedures
  • Research and document customer issues
  • Work closely with other departments to resolve problems
  • Monitor new software and technologies to improve customer experience

Customer Service Coordinator Responsibilities:

  • Welcome customers, answer phone calls, take orders, field customer inquiries, process credit card charges, and provide information to customers via mail, email, and text
  • Maintain, inventory, and update customer records, including, but not limited to, name, address, phone numbers, and payment history
  • Process all customer returns, exchanges, and cancellations
  • Monitor POS, including sales and inventory, and reconcile all POS transactions, records, and reports weekly
  • Process invoices, maintain accounts payable, and perform bank reconciliations
  • Maintain and update all POS equipment
  • Make internal sales, working between employees and supervisors and with upper management to ensure sales goals are met
  • Take an active role in company-wide sales, marketing, and promotional efforts
  • Perform other duties as assigned

Requirements And Skills:

  • Bachelor’s degree in Business or related field
  • 3+ years of experience as a customer service representative
  • Strong communication skills, both verbal and written
  • Proficient with Microsoft Office software
  • Ability to multi-task and work independently
  • Demonstrated ability to prioritize work and manage time efficiently

[Company Name] is proud to be an Equal Opportunity Employer. We believe that a diverse and inclusive team is essential to our success. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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