Toll Collector Job Description

toll collector job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Toll Collector Job Description

A toll collector is a person who collects tolls at toll booths, toll bridges, toll tunnels, or toll roads.

Their main duties are to enforce rules about the toll booth or bridge, such as making sure people have the correct change, and collecting tolls.

Their other duties include monitoring the toll booths, bridges, tunnels, and roads.

They may also direct traffic at toll booths and toll bridges.

Toll collectors are usually uniformed and receive salaries.

They may also be called upon to provide customer service.

They usually work during regular business hours,

Job Brief:

We’re looking for a Toll Collector to join our team! As a Toll Collector, you will be responsible for collecting tolls and providing excellent customer service to our customers. If you are a friendly and outgoing individual with a positive attitude, we want you on our team!

Toll Collector Duties:

  • Investigate, record, and resolve customer complaints
  • Serve as a liaison between customers and management
  • Assist customers in finding appropriate solutions and options
  • Provide customer services, including answering inquiries and resolving problems, inquiries, and concerns through telephone calls, email, and in person
  • Troubleshoot and resolve operational issues
  • Manage time effectively, prioritizing key tasks
  • Promote organizational image, policies, and procedures
  • Train and educate new employees
  • Perform other duties as assigned

Toll Collector Responsibilities:

  • 3+ years’ experience as toll collector in road construction, highway maintenance, or other related field
  • Knowledge of construction methods and technologies
  • Knowledge of building code requirements and scheduling methods
  • Ability to manage multiple projects simultaneously
  • Knowledge of jobsite safety practices required

Requirements And Skills:

  • Collect tolls and inform drivers of toll rates and procedures
  • Perform administrative tasks, including entering data into toll collection system, maintaining records of toll transactions, and entering data into financial system
  • Dispose of trash, refuse, and recyclable materials
  • Perform other duties as assigned by manager

At Company Name, we believe that diversity and inclusion are key to success. We are committed to building a team that reflects our values of equality and respect for all. We welcome applications from people of all backgrounds, religions, nationalities, genders, and ages.

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