Help Desk Analyst Job Description

help desk analyst job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Help Desk Analyst Job Description

A help desk analyst is an IT professional who is responsible for managing and resolving IT issues.

The help desk analyst prepares, implements, and implements IT solutions.

The IT help desk analyst ensures that an organizations computers, networks, and software operate efficiently and reliably.

Responsibilities of a help desk analyst include: * Assisting users in troubleshooting hardware and software problems * Producing reports for management and supervisors * Planning and implementing projects to improve the efficiency of an organizations IT systems * Managing IT budget * Applying IT standards * Diagnosing problems

Job Brief:

We are looking for a Help Desk Analyst to provide support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be able to work independently to resolve issues in a timely manner.

Help Desk Analyst Duties:

  • Provide technical assistance to users via telephone calls, emails, and/or chat
  • Conduct interviews, surveys, or workshops to identify user needs and goals
  • Assist in user training
  • Troubleshoot and diagnose hardware and software issues
  • Acceptor software patches
  • Document user needs or issues
  • Establish and maintain user documentation
  • Conduct performance tests and track metrics

Help Desk Analyst Responsibilities:

  • Examine system software and network hardware for potential problems
  • Assist users with software and hardware problems
  • Clean and troubleshoot computers, printers, and peripherals
  • Provide network support for users
  • Customize software for users
  • Conduct software installation
  • Train users on new software

Requirements And Skills:

  • -Bachelor’s degree in information technology or a related field
  • 2+ years hands-on technical experience in a role involving help desk support
  • Ability to use standard computer software and programs
  • Experience with Microsoft Windows
  • Experience with Help Desk Ticketing System
  • Ability to perform troubleshooting and diagnostic

Our company is proud to be an equal opportunity employer. We are committed to assembling a team that is diverse and inclusive. We strongly encourage people of all races, religions, national origins, genders, , and ages to apply, as well as veterans and individuals.

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