PBX Operator Job Description

pbx operator job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

PBX Operator Job Description

A PBX operator is an individual or an organization that provides telephone services to businesses.

A PBX (Private Branch Exchange) is a telephone switchboard that is shared between a number of users.

This type of switchboard typically consists of a switching function and one or more user functions.

Telephone switchboards date back to the beginnings of the telephone.

The first switchboards were switchboards that could be shared among multiple subscribers.

The telephone switchboard was typically the first equipment, at a public telephone exchange, that was designed and built by Bell in 1876.

The first commercial switchboard was built by Elisha Gray, who demonstrated his machine at the

Job Brief:

We’re looking for a PBX Operator to join our team. The ideal candidate will have excellent customer service skills and experience working in a fast-paced environment. If you are a motivated individual who is looking for a challenging and rewarding opportunity, we want to hear from you!

PBX Operator Duties:

  • Answer incoming phone calls, direct calls, or transfer callers to appropriate personnel
  • Make outgoing telephone calls
  • Accept and record messages
  • Maintain and update directories
  • Cooperate with other departments
  • Inquire about changes in company policies
  • Assist other personnel with secretarial duties

PBX Operator Responsibilities:

  • Implement, maintain, and troubleshoot telephone systems including PBXs, multiple telephone lines, voicemail, and call processing systems
  • Pass customer calls to appropriate departments
  • Monitor and troubleshoot network issues including routers, switches, firewalls, and cabling
  • Install, configure, and troubleshoot IP phones, modems, and other network devices
  • Support fax, email, and instant messaging services
  • Implement voice and data flows and multi-site connectivity
  • Plan and document voice, data, and wireless service installations
  • Protect customers and company from security threats

Requirements And Skills:

  • Bachelor’s degree in telecommunications or communications
  • 3+ years’ professional experience in telecommunications or communications
  • Knowledge of PBX systems and hardware
  • Ability to troubleshoot and repair PBX systems
  • Ability to monitor and record calls
  • Knowledge of IP phone system technologies

Company Name is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are critical to our success, and we are committed to building a team that reflects these values. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

Share this article :