Billing Specialist Job Description

billing specialist job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Billing Specialist Job Description

A billing specialist is responsible for all billing, invoicing, and collections activities related to a company’s product or service.

Billing specialists maintain records of each customer record, as well as all outstanding balances.

Billing specialists communicate with customers and vendors on a daily basis.

If payments are not received on a specific account, the billing specialist communicates this information back to the customer, who can then make payments.

If the customer does not pay on a specific account, the billing specialist will typically work with the customer to try to resolve any issues.

Job Brief:

We’re looking for a Billing Specialist who is detail-oriented and can work independently. The ideal candidate will have experience in accounts receivable and Accounts Payable. The Billing Specialist will be responsible for preparing invoices, issuing payments, and reconciling accounts.

Billing Specialist Duties:

  • Maintain company billing and customer database
  • Research more in-depth accounts, contacting customers as necessary
  • Compile necessary information and organize data
  • Process payments, issuing invoices, and collecting payments
  • Maintain daily work logs and emails
  • Maintain personal contact and familiarity with customers through regular communication

Billing Specialist Responsibilities:

  • Create sales and customer invoices; update customer and vendor information; reconcile accounts; perform data entry
  • Prepare reports for management; update files with direct reports to reflect new information
  • Provide customer service by telephone and in person
  • Oversee company’s accounts receivable process for legal, financial, and tax purposes
  • Ensure accurate and timely billing and collection
  • Co-ordinate the receipt, recording, and processing of customer payments
  • Investigate and resolve customer complaints and refund requests
  • Stakeholder liaison: Institute policies, recommend new services, and maintain relationships with customers, vendors, and agencies
  • Research and report credit history
  • Maintain, update, and audit company’s financial records

Requirements And Skills:

  • Bachelor’s degree or 2+ years of related experience
  • Knowledge of basic accounting principles, including accounts payable and receivable
  • Strong communication skills
  • Excellent organizational and time management skills

We at [Company Name] believe that a diverse and inclusive team is essential to success. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives. We strongly encourage applications from people of all races, religions, national origins, genders, , and ages. We also welcome applications from veterans and individuals with disabilities.

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