Business Operations Manager Job Description

business operations manager job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Business Operations Manager Job Description

The Business Operations Manager (BOM) is part of the safety team.

The safety team is created to focus on: * Work injury prevention and control * Health, safety and environmental protection and regulatory compliance * Contractor management * Work incident investigation * Training * Accident prevention

The safety and business management teams are integrated and work together to provide a safer workplace for employees and contractors, and a safer environment for customers and the general public.

The Business Operations Manager oversees operations, safety, and compliance with OSHA/EPA, DOT, and Occupational Safety and Health Administration.

Job Brief

We’re looking for a Business Operations Manager to oversee and manage the day-to-day operations of our business. The Business Operations Manager will be responsible for developing and implementing operational plans, as well as ensuring that all operational processes are running smoothly and efficiently. In addition, the Business Operations Manager will be responsible for monitoring and improving all key performance indicators, and will be the point of contact for all operational matters.

Business Operations Manager Duties

  • Strategize, plan, and execute operational activities for assigned area(s)
  • Identify, initiate, and manage administrative issues and projects
  • Manage administrative and human resources functions
  • Conduct administrative and human resources audits
  • Maintain and update the personnel files of employees
  • Create, maintain, and update administrative and human resources policies and procedures
  • Create administrative and human resources policies, procedures, and forms
  • Develop and implement administrative and human resource training plans
  • Maintain confidentiality in personnel files
  • Provide administrative and human resources support to employees and management
  • Proactively identify, mitigate, and track recurring administrative issues
  • Maintain communications between employees, management, and vendors
  • Maintain employee relations
  • Proactively identify, mitigate, and track recurring employee relations issues
  • Manage employee recruitment

Business Operations Manager Responsibilities

  • Manage and maintain an online booking system, including website maintenance, online travel agency (OTA) integration, and reporting tools
  • Promote the brand via social media and website, as well as group and company email
  • Conduct market research to maximize marketing effectiveness and ROI
  • Implement and maintain an inventory control system
  • Oversee online payment and billing operations
  • Provide support to all departments and teams

Requirements And Skills

  • Bachelor’s degree in Business Administration or equivalent work experience
  • 5+ years’ proven experience in management
  • Excellent leadership skills
  • Excellent analytical and problem-solving skills
  • Ability to manage multiple projects simultaneously with a constant eye on quality
  • Knowledge of business software – Microsoft Office

At [Company Name], we believe that a diverse and inclusive team is key to success. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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