Customer Service Associate Job Description

customer service associate job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Customer Service Associate Job Description

A customer service associate (CSA) is the individual who helps customers to resolve issues related to the company’s products or services.

A CSA’s duties may include answering phone calls, making appointments, and offering other customer assistance.

Job Brief:

We’re looking for a Customer Service Associate who is patient, polite, and efficient. You will be responsible for handling customer inquiries and complaints. You must be able to work well under pressure and be able to think on your feet. The ideal candidate will have excellent communication and customer service skills.

Customer Service Associate Duties:

  • Provide customer service to employees, clients, and vendors by answering all phone calls, answering questions, directing calls, and providing assistance in other support areas.
  • Answer inquiries and handle complaints in a friendly, efficient, and timely manner.
  • Develop and maintain current database of clients and vendors.
  • Perform data entry and clerical tasks.
  • Other duties as assigned.

Customer Service Associate Responsibilities:

  • Maintain exceptional customer service, working to fulfill requests, complaints, and concerns and resolving issues in a timely manner.
  • Answer incoming calls and handle customer inquiries and complaints; troubleshoot problems and find solutions; process payments.
  • Help customers navigate website and suggest options for products as needed.
  • Other duties as assigned.

Requirements And Skills:

  • Excellent communication skills.
  • Ability to build rapport and manage customer expectations.
  • Ability to handle multiple priorities and work under pressure.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent time management and organizational skills.
  • Ability to multi-task, prioritize effectively and complete work in a time-sensitive fashion.

[Company Name] is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are key to building a strong and successful team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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